Succeed in America

Overcome Cultural and Linguistic Barriers. Improve Effectiveness

nara@SucceedinAmerica.com 



Business English: Useful Phrases for Cell Phone Calls — ESL, ESL, ESOL


As Carrie Underwood once said, “My cell phone is my best friend. It’s my lifeline to the outside world.” I would add that it is becoming more and more common to make business-related phone calls over a cell phone. However, due to connection s

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pecifics, it may be challenging to sound professional especially if English is not your native language. For this reason, I am providing some samples that you can use in various situations.

Want to watch a YouTube clip on this topic first? Click here.

In this short article, I am going to list some useful and important cell phone phrases.[pullquote] I didn’t catch what you just said [/pullquote]

A fading or weak signal

  • I’m sorry, I’m losing you. Please call back, or can I call you back?  
  •  I can hardly hear you. Please let me call you or call my land line number.
  • You are breaking up. Let me call you back.
  • I am having trouble hearing you. Could you call me back?
  • Sorry – I didn’t catch what you just said.
  • I’m afraid the line is pretty bad. I am afraid that the signal is quite weak now.

A lost call

  • Hi, it’s Gloria again. Sorry I lost you. It appears that we got cut off.
  • Hi, it’s Gloria again. My cell phone dropped the signal.
  • I am driving. We are getting into a no connection zone and I will lose you shortly. Can I call you back in a few minutes?

From: How to Talk on the Phone  — Business English ESL (Phone Etiquette for both ESL and Native Speakers of English in  the Business Environment), Succeed in America Books, 2016. The complete guide can be found on Amazon.

Want to watch  video  on the topic?   Click here.

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tn[2] (2)**Dr. Nara Venditti is the owner of Succeed In America specializing in business communication skills for foreign-born professionals and cross-cultural communication in the workplace. She is passionate about helping non-native speakers of English succeed in the American workplace. She
 speaks  and writes on Business English and communication across languages and cultural divides. She is  the author of numerous articles and books on the topics available on SucceedinAmerica  and  on  Amazon amazon-underground-app-us-black.