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Spelling for Clarification: How to Speak on the Phone – ESL




P1030591.PNGPhone technology is not perfect. When transmitted over the phone, our speech becomes less intelligible. Often, some letters and intended sounds may sound exactly like other letters and sounds when pronounced over the phone. For instance, often, it is difficult to distinguish “f” from “s”, or A (letter A) from numeral 8 (eight), sound  sound m. (This is an excerpt from How to Talk on the Phone (Business English ESL). 

To clarify, Americans spell over the phone all the time especially when it comes to names and email addresses. As a matter of fact, Americans provide and request correct spelling more often than other nations do. 

When you need to spell something out over the phone, give words or names that are very common for each letter. For instance,” Is it digit 8 or A as in apple? ” Here is another example, 

“My address is 55 Mill Plain Road, Suite 31-F.”  “Is it S as in Samuel?” “No, F as in Frank……”  

If you are unsure of spelling or do not understand the other party, say: 

-Excuse me, how do I spell that?

-Would you spell that for me?

-I am sorry, would you say that again.

More examples.

– My first name is Nara. N as in New York,  A as in ArgentinaR as in RioA as in Amsterdam.

– My name is Nina Shved. How do you spell your last name, please?

– My name is Nina Shved. How do you spell your last name, please? That’s  S  as in San-Franciscoh as in Havana,  as V as in Venice E as in Europe, D as in Denmark. That’s Shved.

 Remember to give words or names that are very common for each letter. I find using widely known geographical names is helpful when spelling words over the phone.

To be able to spell over the phone you need to know the names of the English alphabet.  The following table contains the names of the  letters and suggested words to identify them over the phone:

The Names of the Letters of the American Alphabet

 

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tn[2] (2)**Dr. Nara Venditti is the owner of Succeed In America specializing in business communication skills for foreign-born professionals and cross-cultural communication in the workplace. She is passionate about cross-cultural understanding and helping non-native speakers of English succeed in the American workplace. She
 speaks  and writes on Business English and communication across languages and cultural divides. She is  the author of numerous articles and books on the topics available on SucceedinAmerica  and  on  Amazon